Join Edurio!

If you wish to be a part of an ambitious impact driven EdTech startup which highly values transparency and team well-being, this is the place for you!

Support Specialist

Edurio is on its way to improve education quality globally and we’re looking for great people to help us grow rapidly! Edurio works with over 1000 schools in the United Kingdom and Latvia. We collaborate with leading academics and Ministries of Education to improve the quality of education across schools. Our product helps school management make better decisions by delivering tools to effectively gather feedback and visualise data.

We’re looking for a Support Specialist to answer customer questions and ensure fulfillment of regular customer journeys.

Your responsibilities

  • Consulting users through online chat, email and phone in English and Latvian.
  • Working with school datasets in Excel to prepare their customised survey experience.
  • Providing solutions to user issues both independently and in cooperation with other team members.
  • Prioritising support requests and providing necessary information to the team.
  • Taking part in preparation and improvement of user instructions.

Required skills

  • Excellent verbal and written English and Latvian skills.
  • Proficiency with MS Excel.
  • Analytical approach to problem solving.
  • Preferred: Experience in working collaboratively with multiple stakeholders and complex customers

What we offer

  • Experience in an ambitious international startup and a chance to impact education quality all over the world.

  • Opportunities to cultivate your interests and grow with the company.
  • A feedback based work culture which highly values transparency and team well-being.

  • A clear focus on your personal growth.

  • Flexible working location.

  • Starting Net salary: 650 EUR + company share options

If you’re interested in this position, please contact andrejs.klavins@edurio.com by January 19, 2020.
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Kronvalda bulvāris 4, LV-1010
edurio@edurio.com

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