Join Edurio!

If you wish to be a part of an ambitious impact driven EdTech startup which highly values transparency and team well-being, this is the place for you!

Customer Success Specialist

Edurio is on its way to improve education quality globally and we’re looking for great people to help us grow rapidly! Edurio works with over 1500 schools in the United Kingdom, Latvia and other countries. We collaborate with leading academics and Ministries of Education to improve the quality of education across schools. Our product helps school management make better decisions by delivering tools to effectively gather feedback and visualise data. 

We’re looking for a Customer Success Specialist who will be responsible for onboarding new customers to the Edurio platform and helping them make the most out of using Edurio.

Your responsibilities

  • Serve as the primary contact for new customers during their Edurio journey, project-manage service implementation, train platform end users and provide support while using the platform.
  • Drive renewal and upsell opportunities in collaboration with other teams.
  • Understand customer outcomes by collecting feedback and provide input into product, marketing and sales.
  • Collaborate with the product team to set up Edurio for our customers and troubleshoot technical issues raised by customers.
  • Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.
  • Engage with the wider customer network to share best practice and build a community in the education space.

Required skills

  • Experience in Customer Success.

  • Excellent verbal and written English skills.

  • Ability to create structure in ambiguous situations and design effective processes.

  • Strong initiative and ability to identify opportunities that would be beneficial to our customers.

  • Preferred: Experience in working collaboratively with multiple stakeholders and complex customers.

  • Experience living or working in the UK or working with software will be considered an advantage.

What we offer

  • Experience in an ambitious international startup and a chance to have an impact on education quality all over the world.

  • Feedback based work culture which highly values transparency and team well-being.

  • Clear focus on your personal growth.

  • Flexible work hours.

  • Health insurance.

  • Initial Gross salary: 1800 - 2200 EUR (based on previous experience) + company share options.

If you’re interested in this position, please contact jurgis.kalnins@edurio.com by August 22, 2020.
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