Leading through Listening
A trust-wide culture of embedded listening.
In today’s education landscape, leadership is less about having all the answers and more about creating the conditions for everyone to thrive. That starts with listening.
Leading through listening is more than running occasional surveys; it’s a cultural shift. When trusts embed listening, they create stronger relationships, better decision-making, and long-term resilience across all their schools.
Why leading through listening matters:
- Staff feel more motivated, engaged, and likely to stay when their voices are heard.
- Pupils develop confidence, resilience, and empathy.
- Parents feel a sense of belonging and partnership with their schools.
- Trusts become more adaptable, reputationally strong, and outcomes-focused.
Intro to the Edurio Listening Framework
To support this shift, Edurio has developed a framework that guides trust leaders through four essential practices:
Voice
Regular opportunities for all stakeholders to share feedback.
Understanding
Seeing beyond data points to understand emotions and patterns.
Action-taking
Turning insights into visible, shared decisions.
Communication
Transparent follow-up, even when change isn’t possible.