Price Request Book a Demo

What you’ll find in this guide

If you are new to this process, we suggest starting at the beginning and following the steps we’ve outlined to give you all the information you will need to be successful in your stakeholder feedback journey. If you are looking for specific answers, you can dive into the sections that are most relevant to your current needs.

Along with the descriptive guide of each step, in each chapter, you will find materials available in various formats to help you plan your process, execute the strategy and communicate with your stakeholders. We hope you find the materials and templates useful for your work. You are free to:

Share

Copy and redistribute the material in any medium or format.

Adapt

Remix, transform, and build upon the
material.

Add attribution

Give appropriate credit, and reference the original documents.

Non-commercial

You may not use the material for commercial purposes.

Starting with a story

Starting with a story

David A. Nadler, a theorist and consultant on organisational design and development, in his book Feedback and Organization Development: Using Data-based methods (1977), spearheaded the idea that any organisational change needs to be data-based. However, he adds that “collection and feedback of data do not of themselves lead to lasting organizational change.” It’s the people working with the data who will bring it to action. We share with you a story based on one from Nadler’s book to bring you into the world of data and organisational change.

Not long ago, a CEO of a school’s trust became concerned with the health and wellbeing of the pupils across their schools. Having heard that many organisations use surveys as a way of discovering what concerns pupils, they decided it would be worthwhile to use a questionnaire. After a short search online, the CEO found a set of questions about “Pupil Wellbeing” and decided to use those across their organisation.

Regrettably, such instances are not uncommon. Many school leaders have employed surveys, questionnaires, or other data-collection methods with the intention of obtaining valuable insights to enhance their schools, only to encounter disappointment when the gathered information fails to teach them anything new and proves challenging to translate into actionable changes.

While this particular situation may be discouraging, the experience of many others has provided a completely different picture. Information can be a useful tool to help change and improve organisations. However, it is only a useful tool if those in the organisation (and any people they are partnering with) understand why information is important, how data can change behaviour, and how to make use of data-based methods.

Therefore we’ve developed this guide, to help those in charge of facilitating change in education answer this simple question: “How can we effectively make use of data for improving our schools?”

This guide outlines ways of using information – stakeholder feedback specifically – as a tool based on research from the field of organisation development, school improvement and practical experience from Edurio’s 10 years of expertise in the field.

1 / 2

What’s your starting point?

You’re here, so you have made some sort of commitment to stakeholder feedback. Great! But before we jump in, let’s take a moment to consider your starting point. Did you relate to the story about the CEO? Or have you had more positive examples of using feedback survey data in an actionable way?

Often, the primary change agent looking for stakeholder feedback will be the senior executive leader and their team, taking on the task of collecting feedback and then reporting back to the trust or governing board. There may be situations where the trust wishes to survey all its schools and stakeholders.

Sometimes, there may be more specific needs for stakeholder feedback, such as a human resources head or safeguarding officer collecting feedback to inform their role-specific decisions. Depending on your role and what you want to achieve, the type of stakeholder feedback you will collect may differ. However, the process of collecting quality stakeholder feedback is the same.

Back Next : Set goals

Materials & templates

Two informational summary resources accompany this chapter of the hub. You can share and adapt the materials by providing a link to the original documents and indicating if changes were made. You may do so in any reasonable manner but not in any way that suggests that Edurio endorses you or your use.

SLIDE DECK

Introduction to Stakeholder Feedback

ONE PAGER

Why Stakeholder feedback is important!

All additional resources & templates are available for free: The page is password-protected; you may retrieve the password by completing the form above. After form completion, an email containing the password will be delivered to your inbox.

View materials

Share with friends and co-workers!